First Impressions

Managers, Team Leaders and Young Professionals

Online Course

We have five First Impressions courses available in this series that focus on greeting/introductions, customer courtesy, professional image/clothing, word choices, telephone skills. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. We form impressions of people within 4-7 seconds. Impressions are opinions based on your personal preferences and past experiences. Discover how you can summarize a personality in as little as a minute, you’ll learn something about a person’s character, physical attributes, mannerisms, likes, dislikes, and more. Whatever your first impression is about anyone, we tend to keep that same first impression when we see that person again! This is known as the Primacy Effect and it influences the course of the relationship.

On completion of this course/article candidates will be able to:

• Apply 10 tips for great greetings, implement a powerful Customer Care Courtesy Model.
• Demonstrate behaviors and characteristics of professionalism.
• Explain the power of words used in business.
• Apply effective telephone greetings

Online assessment on completion

South African Veterinary Council (SAVC)
3 CPD Points
AC/0122/20