Problem Solving

Managers, Team Leaders and Young Professionals

Online Course

We have five Problem Solving courses available in this series that focus on early problem recognition, four stages of creative problem solving, how to define problems accurately, confident decision making and crisis resolution. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

If you are not part of the solution, you are part of the problem. A problem is any obstacle that creates a challenge in achieving a desired goal. Problem-solving is the systematic process of removing challenges blocking a goal. Understand how you can determine the required action to manage or stop a problem and understand how you can define the problem to apply the correct solution.

On completion of this course/article candidates will be able to:

• Define a problem, recognize early symptoms of common problems, Initiate a formal problem recognition process.
• Apply effective problem SOLVER™ behaviours and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques.
• Explain the importance of accurate problem definition, Implement nine ways to accurately define problems, Analyse and identify root causes.
• Make better decisions more quickly, Apply four stages to decision-making, Utilize logical and intuitive decision-making techniques.
• Explain the difference between a crisis and a problem, Identify the main causes of crisis, Implement six steps to crisis resolution.

Online assessment on completion

South African Veterinary Council (SAVC)
2 CPD Points
AC/0083/20