Objections

Managers, Team Leaders and Young Professionals

Online Course

We have five Resolving Objections and Concerns courses available in this series that focus psychology objections & concerns, preventing objections & concerns, steps for handling objections, resolving objections scripts, resolving concerns in large sales. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment

An objection is an expression of disagreement, opposition, or concern raised by prospects when considering a decision with your proposal. It’s means that their values aren’t being met. For many people, resolving objections is the most stressful part of the sale. Ironically however, objections or concerns indicate buying interest and provide critical information for removing road blocks. We will help you to understand the origin of most objections and strategies for resolving concerns.  We will help you to understand the secret to preventing objections. An objection or concern isn’t a “no.” It is simply a request for more information.

On completion of this course/article candidates will be able to:

• Apply psychological strategies for resolving concerns.
• Explain the difference between objections and conditions for not buying.
• Anticipate and plan for objections.
• Implement the do’s and don’ts of handling objections.
• Apply four rules for resolving major account concerns.

Online assessment on completion

South African Veterinary Council (SAVC)
3 CPD Points
AC/0085/20